The Origins Of On-Hold Music
On-Hold music was discovered entirely by accident by Alfred Levy, an inventor, factory owner, and entrepreneur. In 1962, Levy discovered a problem with the phone lines at his factory. He discovered that a loose wire was touching a metal girder on the building. This made the building a giant receiver so that the audio broadcast signal from a radio station next door would transmit through the loose wire and could be heard when calls were put on hold. So, when customers were waiting on on-hold, they could hear whatever music was being played by the radio station.
Inspired by the fault, Levy developed the technology to create an on-hold music system and patented his work in 1966.
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